What role does Emotional intelligence play in conflict resolution at a public organization? – INSIGHTSIAS

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Topic: Emotional intelligence-concepts, and their utilities and application in administration and governance.

7. What role does Emotional intelligence play in conflict resolution at a public organization? (150 Words)

Difficulty Level: Moderate

Why the question:

The question is part of the static syllabus of General studies paper – 4 and part of ‘Conceptual Tuesdays’ in Mission-2022 Secure.

Structure of the answer:

Introduction:

Begin by defining emotional intelligence.

Body:

Next, mention the various components of emotional intelligence that help in reducing conflicts at the work place. Link it with proper examples real or hypothetical ones to substantiate your points.

Conclusion:

Conclude by stressing on training public servants to use emotional intelligence for conflict resolution.

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