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Topic: Citizen’s Charters
7. A Citizens’ Charter represents the commitment of the Organisation towards standard, quality and time frame of service delivery, grievance redress mechanism, transparency and accountability. Discuss. (150 words)
Difficulty level: Easy
Why the question:
The question is part of the static syllabus of General studies paper – 4 and part of ‘Conceptual Tuesdays’ in Mission-2022 Secure.
Key Demand of the question:
To explain the concept of citizen charters and its importance.
Directive word:
Discuss – This is an all-encompassing directive – you must debate on paper by going through the details of the issues concerned by examining each one of them. You must give reasons for both for and against arguments.
Structure of the answer:
Introduction:
Begin the answer by defining a citizen charter.
Body:
First, discuss the core principles of a citizen’s charter; Awareness: About citizen’s entitlements; time, period and quality of service delivery, Simple to understand, Moral backing, Accountability: Individual and of organization, Transparency: Rules/ Procedures/ Schemes/Grievances, Empowerment: Citizens especially weaker sections.
Next, write about the importance of above.
Conclusion:
Conclude by summarising.
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